Frequently Asked Questions

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faqs [2019/07/01 21:26] (current)
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 +====== Frequently Asked Questions ======
  
 +===== New Visitor Questions =====
 +
 +  * [[:​faqs:​what_does_stockcharts.com_do|What is StockCharts.com?​]]
 +  * [[:​faqs:​i_m_new_to_stockcharts.com._where_should_i_start|I'​m new to StockCharts.com. Where should I start?]]
 +  * [[:​faqs:​why_should_i_subscribe_to_stockcharts.com|Why should I subscribe to StockCharts.com?​]]
 +  * [[:​faqs:​do_you_offer_a_free_trial]]
 +  * [[:​faqs:​how_much_does_your_service_cost]]
 +  * [[:​faqs:​do_you_have_a_mobile_app]]
 +
 +===== Troubleshooting Common Technical Issues =====
 +
 +  * [[:​faqs:​i_m_having_trouble_using_your_website._what_should_i_do|I'​m having trouble using your site. What should I do?]]
 +  * [[:​faqs:​is_my_popup_blocking_software_interfering_with_things|Will my popup-blocking software affect my use of StockCharts.com?​]]
 +  * [[:​faqs:​how_do_i_hide_the_notification_banner_that_appears_above_the_chart|How do I hide the notification banner that appears above the chart?]]
 +
 +===== Questions about the Data behind our Charts =====
 +
 +  * [[:​faqs:​why_is_the_data_on_your_site_different_from_the_data_on_some_other_website|Why is the data on your site different from the data on some other website?]]
 +  * [[:​faqs:​how_do_your_bats_real-time_charts_work|How do your BATS real-time charts work?]]
 +  * [[:​faqs:​why_is_your_gold_price_different_from_other_sources|Why is your Gold price different from other sources?]]
 +  * [[:​faqs:​do_you_provide_charts_for_commodities_or_futures_contracts|Do you provide charts of commodities or futures contracts?​]]
 +  * [[:​faqs:​can_i_export_your_data_into_another_program_like_excel_or_metastock|Can I export your data to another program like Excel or MetaStock?​]]
 +  * [[:​faqs:​do_you_provide_streaming_charts|Do you provide "​streaming"​ charts?]]
 +  * [[:​faqs:​how_far_back_does_your_stock_data_go|How far back does your stock data go?]]
 +  * [[:​faqs:​do_you_provide_real-time_charts_for_us_and_canadian_stocks|Do you provide real-time charts for US and Canadian stocks?]]
 +  * [[:​faqs:​do_you_chart_options_information|Do you chart options information?​]]
 +  * [[:​faqs:​how_do_i_learn_about_a_specific_index_or_market_indicator]]
 +  * [[:​faqs:​i_see_a_chart_with_a_bad_data_point._what_do_i_do|I see a chart with a bad data point. What do I do?]]
 +  * [[:​faqs:​how_is_percent_change_calulated|How is percent change calculated?​]]
 +
 +===== Questions about Information on our Charts =====
 +
 +  * [[:​faqs:​why_is_the_last_bar_on_my_chart_highlighted_in_a_different_color|Why is the last bar on my chart highlighted in a different color?]]
 +  * [[:​faqs:​what_does_a_solid_black_or_hollow_red_candlestick_mean|What does a solid black or hollow red CandleStick mean?]]
 +  * [[:​faqs:​what_is_the_blue_dashed_line_I_see_on_intraday_charts|What is the blue dashed line I see on intraday charts?]]
 +  * [[:​faqs:​why_arent_my_volume_based_indicators_updating|Why aren't my volume-based indicators updating?]]
 +
 +===== Questions about Membership Features and Subscribing =====
 +
 +  * [[:​faqs:​why_would_i_want_to_pay_for_a_real-time_data_plan_when_you_offer_free_real-time_charts|Why would I want to pay for a real-time data plan when you offer free real-time charts?]]
 +  * [[:​faqs:​do_you_provide_phone_support|Do you provide phone support?]]
 +  * [[:​faqs:​do_you_offer_a_referral_program|Do you offer a referral program?]]
 +
 +===== Questions about Creating Charts =====
 +
 +  * [[:​faqs:​how_do_i_create_a_chart_of_the_cumulative_advance-decline_line|How do I create a chart of the cumulative Advance-Decline Line?]]
 +  * [[:​faqs:​how_do_i_invert_the_vertical_scale_on_my_chart|How do I invert the vertical scale on my chart?]]
 +  * [[:​faqs:​how_do_i_add_vertical_space_for_creating_annotations|How do I add vertical space above a chart for annotations?​]]
 +  * [[:​faqs:​how_do_i_shade_the_area_between_bollinger_bands|How do I shade the area between Bollinger Bands?]]
 +  * [[:​faqs:​how_do_i_add_extra_horizontal_space_to_a_stockcharts_chart|How do I add extra horizontal space to a StockCharts chart?]]
 +  * [[:​faqs:​what_indicators_and_overlays_do_you_support|What indicators and overlays do you support?]]
 +  * [[:​faqs:​how_do_i_search_for_a_specific_ticker_symbol|How do I search for a specific ticker symbol?]]
 +  * [[:​faqs:​how_do_i_create_a_full_screen_size_chart|How do I create a full-screen size chart?]]
 +  * [[:​faqs:​how_do_i_create_a_moving_average_of_the_open_high_or_low|How do I create a moving average of the open, high or low?]]
 +  * [[:​faqs:​how_do_i_trin_and_trinq_as_an_indicator|How do I use TRIN and TRINQ as an indicator?​]]
 +  * [[:​faqs:​how_do_i_add_an_overlay_to_an_indicator|How do I add an overlay to an indicator?​]]
 +
 +===== Questions about ChartNotes =====
 +
 +  * [[:​faqs:​how_do_i_add_comments_to_a_chart|How do I add comments to a chart?]]
 +  * [[:​faqs:​how_do_i_delete_a_single_annotation|How do I delete a single annotation?​]]
 +  * [[:​faqs:​how_do_i_draw_a_trendline_on_a_chart|How do I draw a trendline on a chart?]]
 +
 +===== Questions about ChartLists =====
 +
 +  * [[:​faqs:​how_do_i_apply_a_ChartStyle_to_one_of_my_ChartLists|How do I apply a ChartStyle to one of my ChartLists?​]]
 +  * [[:​faqs:​how_do_i_rearrange_the_charts_in_my_ChartLists|How do I rearrange the charts in my ChartList?​]]
 +  * [[:​faqs:​how_do_i_share_a_ChartList_with_another_member|How do I share a ChartList with another member?]]
 +  * [[:​faqs:​how_do_i_change_my_chartlist_of_sharpcharts_to_P&​F_charts|How do I change my ChartList of SharpCharts to P&F charts?]]
 +  * [[:​faqs:​how_do_i_move_or_copy_a_chart_from_one_chartlist_to_another|How do I move or copy a chart from one ChartList to another?]]
 +  * [[:​faqs:​how_do_i_search_for_a_chart_in_my_chartlists|How do I search for a chart in my ChartLists?​]]
 +
 +===== Questions about My Account =====
 +
 +  * [[:​faqs:​how_do_i_change_my_password|How do I change my password?]]
 +  * [[:​faqs:​how_do_i_view_an_invoice|How do I view an invoice?]]
 +  * [[:​faqs:​how_do_i_update_my_credit_card_number_or_expiration_date|How do I update my credit card number or expiration date?]]
 +  * [[:​faqs:​what_is_the_cvv_code|What is the CVV code?]]
 +  * [[:​faqs:​what_is_this_additional_charge_on_my_credit_card|What is this additional charge on my credit card?]]
 +
 +===== Questions about Scanning =====
 +
 +  * [[:​faqs:​do_you_provide_real-time_stock_scanning|Do you provide real-time stock scanning?]]
 +  * [[:​faqs:​how_do_i_create_a_scan_based_on_weekly_data|How do I create a scan based on weekly or monthly data?]]
 +  * [[:​faqs:​what_data_periods_are_supported_by_the_scan_engine|What data periods are supported by the scan engine?]]
 +  * [[:​faqs:​how_do_i_create_a_scan_that_only_looks_at_stocks_in_my_ChartList|How do I create a scan that only looks at stocks in my ChartList?​]]
 +  * [[:​faqs:​how_do_i_save_my_scan_results]|How do I save my scan results?]]
 +  * [[:​faqs:​how_can_i_quickly_delete_saved_scans_from_my_account|How can I quickly delete saved scans from my account?]]
 +
 +===== Questions about Alerts =====
 +
 +  * [[:​faqs:​how_do_i_create_a_price_alert_for_a_single_stock|How do I create a price alert for a single stock?]]
 +
 +===== Questions about Working with Saved Charts =====
 +
 +  * [[:​faqs:​How_do_i_change_the_settings_for_all_the_charts_in_a_ChartList|How do I change the settings for all the charts in a ChartList?​]]
 +  * [[:​faqs:​how_do_i_delete_a_saved_chart_from_one_of_my_chartlists|How do I delete a saved chart from one of my ChartLists?​]]
 +  * [[:​faqs:​how_do_i_bookmark_a_chart|How do I bookmark a chart?]]
 +  * [[:​faqs:​how_do_i_add_a_live_sharpchart_to_an_investorhub_post?​]]
 +
 +----
 +
 +**Next Up »** [[:​trouble]]