We do not provide refunds for our charting service memberships under any circumstances. 

Before someone can sign up for our service or renew an existing membership, they must check a checkbox acknowledging that they understand that their order is "NON-REFUNDABLE UNDER ANY CIRCUMSTANCES".

The only exception to this policy is for new subscribers who are still within the 10-day free trial period that happens at the start of their membership.  All other subscription payments are non-refundable.