KnowledgeBase/FAQs

My email address changed. Why can't I log-in to my account now?

StockCharts Support January 28, 2009

If your e-mail address changes, your User ID does not change until you update that information in our system. To update your e-mail address please follow these steps:

1. Log in to your account using your old email address and password.

2. Click on the phrase "Your Account Settings" in the yellow "Your Membership" area on the right side of the "Members" page.

3. In the Your Personal Account Information area erase the current User ID and make the appropriate changes. Be sure to enter your new email address carefully otherwise we will not be able to contact you later.

4. Press "Submit" when you are done.

 
Topic is closed for comments