KnowledgeBase/FAQs

Frequently Asked Questions (FAQs), known issues, solutions to common problems.

Topic (164) Comments Views Latest activity
Is my popup-blocking software interfering with things? How do I fix that problem? 0 3,917  by StockCharts
Where can I find a list of all the market, breadth and sector indexes that you provide? 0 3,897  by StockCharts
What data periods are supported by the Scan Engine? 0 3,831  by StockCharts
I'd like to republish your charts in my book, article, or on my website. Can I do that? 0 3,830  by StockCharts
Can I access my account from more than one computer at the same time? 0 3,807  by StockCharts
Why didn't I see a reversal today on my P&F chart? 0 3,801  by StockCharts
How do I cancel my membership immediately? 0 3,772  by StockCharts
When I click the "Annotate" link nothing happens. What's wrong? 0 3,667  by StockCharts
Why can I only add three indicators? 0 3,649  by StockCharts
How do I upgrade my current Basic account to a long-term Extra or PRO membership? 0 3,646  by StockCharts
My scan isn't returning the results I expect. What should I do? 0 3,624  by StockCharts
How do I clear my browser's temporary file cache? 0 3,623  by Cole
You don't have the stock/index/fund that I'm looking for. Can you add it? 0 3,614  by StockCharts
Can I scan for optionable stocks? 0 3,556  by StockCharts
Why are some of the Market Message posts written by someone other than John Murphy? 0 3,555  by StockCharts
How do I get your charts to fit on my screen? I have a big monitor. 0 3,537  by StockCharts
Why do I have to re-agree to your Terms of Service each time I log in? 0 3,513  by StockCharts
What do the terms "Overbought" or "Oversold" really mean? 0 3,512  by StockCharts
Why are my annotations disappearing? 0 3,446  by StockCharts
What do the numbers on the left side of the chart mean? 0 3,433  by StockCharts
How do I prevent my account from auto-renewing? 0 3,432  by StockCharts
I'm a paying subscriber. Why am I seeing advertising on your site? 0 3,427  by StockCharts
Why is your site so slow? 0 3,416  by StockCharts
I see the "Crosses Above" scan operator. Where is "Crosses Below"? 0 3,399  by StockCharts
I have not received my user ID and password from you yet. What's going on? 0 3,391  by StockCharts
Where can I find a list of your Bullish Percent symbols? 0 3,341  by StockCharts
How does the "Automatic Log-In" feature work? 0 3,336  by StockCharts
Where can I learn more about your "Price Labels" feature? 0 3,314  by StockCharts
Can I save Point & Figure charts in a ChartList? 0 3,287  by StockCharts
What time of day does the ScanEngine begin updating? 0 3,272  by StockCharts