KnowledgeBase/FAQs

Frequently Asked Questions (FAQs), known issues, solutions to common problems.

Topic (164) Comments Views Latest activity
Why do I not see a blue line in the Sector Rotation model? 0 2,893  by StockCharts
If I upgrade my Basic account what happens to my charts? 0 2,892  by StockCharts
May I renew my StockCharts subscription over the phone? 0 2,888  by StockCharts
I have a question about the charges on my credit card statement. What should I do? 0 2,870  by StockCharts
What do the green X's and O's on a P&F chart mean? 0 2,860  by StockCharts
When are your Predefined Scans updated? 0 2,845  by StockCharts
How do I change the colors of overlays and indicators? 0 2,836  by StockCharts
How do I update my credit card number or expiration date? 0 2,816  by StockCharts
Can I see a sample of the StockCharts Market Message? 0 2,765  by StockCharts
Where is the Upload button? 0 2,764  by StockCharts
When are your charts updated? 0 2,757  by StockCharts
I accidentally deleted some of my charts or ChartLists. How do I get them back? 0 2,742  by StockCharts
Can I share my account with others? 0 2,733  by StockCharts
I need a receipt for tax purposes. How can I get one? 0 2,729  by StockCharts
Which stocks should I buy? Do you provide investment advice? 0 2,681  by StockCharts
What payment methods do you accept? 0 2,681  by StockCharts
How do I determine the value of an indicator at some point in the past? 0 2,676  by StockCharts
I'm going on vacation. Can you put my subscription on hold? 0 2,659  by StockCharts
I live outside of the US. How much will I be charged for tax/duties on bookstore items? 0 2,644  by StockCharts
What is your refund policy? 0 2,633  by StockCharts
Why am I seeing out-dated charts on your site? 0 2,625  by StockCharts
What's my user ID? 0 2,623  by StockCharts
Why do I see two charges from StockCharts on my credit card statement? 0 2,602  by StockCharts
How do I recreate the charts that I see in the Market Message in my own account? 0 2,590  by StockCharts
When will I receive my UserID and password? 0 2,584  by StockCharts
What's my password? How can get it sent to me? 0 2,550  by StockCharts
When specifying (for example) 10 days ago, is that 10 calendar days or 10 trading days? 0 2,543  by StockCharts
When I run my scan, why do I get a message that says "Your scan is taking too long"? 0 2,537  by StockCharts
My account has expired. Why was I not notified? 0 2,536  by StockCharts
How do I log out? When should I log out? 0 2,517  by StockCharts