<p>We now provide free real-time charts as an alternative to the fee-based real-time data that ExtraRT subscribers get. Free users, Basic members and Extra members now see free real-time charts instead of the 20-minute delayed charts they used to receive.</p> <p>It is important to understand that there are some significant differences between free real-time data and "real real-time" data however:</p> <ul> <li>The "real real-time" data that ExtraRT subscribers see comes directly from the NYSE, Nasdaq, or TSX stock exchanges.&nbsp; It is the "official" data for a particular stock.&nbsp; If you place a typical trade order with your broker, they will execute the trade using those prices.</li> </ul> <ul> <li>The "free real-time" data that appears on our non-ExtraRT charts comes from the BATS exchange.&nbsp; The data is often very similar to the "official" data from the major exchanges, but there can be small differences in prices.&nbsp; The volume information that the BATS exchange provides is much, much lower than the volume data from the major exchanges.</li> </ul> <ul> <li>Because "free real-time" data is different from the "official" data, we highlight it in yellow on our charts.&nbsp; Real real-time data is highlighted in green.</li> </ul> <ul> <li>We only display "free real-time" data for 20 minutes on our charts,&nbsp; After that, we replace the "free real-time" bar(s) with delayed "official" bars from the major exchanges.&nbsp; For 1-minute and 5-minute charts, we place a vertical, dashed yellow line on the chart to show where the free real-time bars end and the official bars begin.</li> </ul> <ul> <li>We do not display volume information with the free real-time bars because the volume data from the BATS exchange is so much smaller than the official volume data.&nbsp; We also do not display any volume-based indicators in the "free real-time" section of the chart.</li> </ul> <ul> <li>Not all stocks that we track have free real-time data available for them.&nbsp; There is no free real-time data currently available for Canadian stocks or for Pink Sheet stocks.&nbsp; Other thinly traded stocks will probably also not have BATS data either.</li> </ul> <p>(Note: If you are an existing ExtraRT subscriber but would like to downgrade to our Extra service to save money, we will provide a form that will allow you to do that soon.&nbsp; Please check the "What's New" area of the homepage for an announcement when that form is ready.)</p> 2010-01-22T07:01:23-08:00 bats data free realtime 29738 16618 102352 false true false true 0 StockCharts Support 209470 2010-01-22T07:13:29-08:00 <p>Traditionally, candlesticks have not been different colors. If the close was less than the open, you get a filled candlestick and if the close was higher than the open, you get a hollow (white) candlestick. You can see this by turning off the "Colored Prices" option in our SharpCharts tool.</p> <p style="margin-top: 0pt;">Coloring candlesticks is actually more complicated than you might first think and there are several places where people can get confused. One thing that can confuse people is that there is no such thing as a white candlestick - it is <strong>hollow</strong>, not white. That means that if you are viewing a candlestick chart with volume bars behind it (the default for SharpCharts), you may see a colored volume bar showing through a hollow candle. If you find that confusing, select "Separate" from the "Volume" dropdown just below the chart.</p> <p>The next thing to keep in mind is that when the market is open, we add another candlestick on the right side of the chart based on the current intraday quote. Because that candle is still in the process of developing, we draw it on top of a yellow background. The yellow background will disappear when the final closing prices are recorded.&nbsp; (Note: The final candle will be green if you are a real-time subscriber.)</p> <p>Finally, if you enable the "Colored Prices" option for a SharpChart, here are the rules that we use:</p> <ul> <li>If the previous day's closing value is less than or equal to the closing value for the current day, draw the current day's candlestick in black.</li> <li>If the previous day's closing value is more than the closing value for the current day, draw the current day's candlestick in red.</li> </ul> <p>Notice that these rules are subtly different from the rules for determining whether to draw a filled candlestick or a hollow candlestick. Those rules (stated in the first paragraph above) rely on the relationship of the opening price for the current day to the closing price of the current day. These subtle differences can lead to what I call "oxymoronic" candlesticks -- candles that are colored bullishly, but filled bearishly (i.e., a filled, black candle) or vice versa (i.e., a hollow red candle).</p> <p><img src="http://stockcharts.com/commentary/mailbag/images/mailbag20000809-1.gif" border="0" width="550" height="350" /></p> <p>For example, in the <a href="http://stockcharts.com/h-sc/ui?s=ge" title="Current SharpChart for GE">GE</a> chart above, notice that filled, black candlesticks appear at several important peaks on the chart. They happened because GE opened significantly higher than the previous day's close ("<a href="http://stockcharts.com/education/glossary/gapupdown.html" title="Glossary: Gap up or down">gapped up</a>"), fell during the day, yet managed to still close above the previous day's close. Less obviously, on May 23rd, a hollow red candle appears because GE gapped down on the open, rose during the day, but didn't close above the closing price for May 22nd.</p> <p>&nbsp;</p> 2009-01-27T15:05:13-08:00 black candlestick chart chip green hollow mailbag red yellow 29738 7097 20591 false true false true 0 StockCharts Support 209470 2009-08-07T07:37:51-07:00 <p>Yes, but there are some limitations. Here's how it works:</p> <p>New members that sign up for one month of our Basic, Extra, Market Message, Basic+Market Message, or Extra+Market Message services can request a full refund within the first seven days of their subscription period. This offer is not available for existing members, for long-term subscriptions, upgraded subscriptions, or for our real-time services.</p> <p>If you are interested in StockCharts, but you aren't sure if it is for you, we recommend subscribing to one month of our regular Extra + Market Message service for $35.95. You can then try out all of our features for up to seven days with no risk. If you like what you see, you can renew for a longer period of time and save money. If you don't like the service, simply send us a message within the first seven days and we'll refund your money no questions asked.</p> 2009-01-29T10:29:25-08:00 free trial refund chip 29738 4551 20907 false true false true 0 StockCharts Support 209470 2009-01-29T10:29:25-08:00 <p>Creating and running scans successfully takes time to learn.&nbsp; We can provide help with that, however we cannot write scans for people from scratch due to the possible misunderstandings that could arise.&nbsp; The reason behind this rule is if we misinterpreted your request and sent you a different scan and you used that scan to make trading decisions, you wouldn't be happy about the results.</p> <p>The good news is that we provide TONS of resources for helping you create and run your own scans. We encourage everyone to take some time and really learn what scanning is all about.</p> <p>We strongly recommend that people begin by using our Standard Scan workbench.&nbsp; You can find complete instructions for using that workbench <a href="http://support.stockcharts.com/forums/30077/entries/21296" title="Standard Scan Workbench">here</a>.</p> <p>In addition, we've created an easy-to-follow tutorial about writing scans that you can find <a href="http://support.stockcharts.com/forums/30077/entries/21296">here</a>.</p> <p>Finally, our <a href="http://stockcharts.com/support/scanhof.html" title="http://stockcharts.com/support/scanhof.html">Scan Hall-of-Fame page</a> also contains some good examples that you should study and understand before trying to create your own scans.</p> <p>Remember - ultimately you are the one that decides what to do with your money. It is well worth your time to really learn how each scan works.</p> <p>Please review the information at the links above and try to create the scan you have in mind.&nbsp; If you get stuck, just send us the scan criteria you've come up with at that point and we'll try to provide guidance.</p> 2009-01-27T10:27:57-08:00 hall result scan scanning screen screening workbench write 29738 3435 20484 false true false true 0 StockCharts Support 209470 2010-01-10T16:55:07-08:00 <p>StockCharts.com does not provide true streaming charts at this time however we do provide auto-refreshing charts to members of our Extra service. With "auto-refreshing" charts you have most of the benefits of streaming charts without all the hassles.</p> <p>Many people confuse the concepts of "streaming" charts and "auto-refreshing" charts. Streaming charts are interactive charts that are created by special software that runs inside the user's computer using data from a custom datafeed.</p> <p>Auto-refreshing charts are charts created by a web server that automatically get updated after a specified period of time. Auto-refreshing charts provide most of the benefits of streaming charts without the need for special software or a custom datafeed.</p> <p>&nbsp;</p> 2009-01-26T15:14:17-08:00 streaming streamer auto-refresh datafeed chip 29738 3156 20330 false true false true 0 StockCharts Support 209470 2009-01-26T15:14:17-08:00 <p>In general, you can create scans based on any of the indicators and overlays that you can place on our SharpCharts. There are some exceptions however. You cannot use the following SharpCharts features in a scan:</p> <ul> <li><strong>Ratio Charts</strong> - Scans only work on one ticker symbol at a time.</li> <li><strong>Zig-Zag Based Features</strong> - Zig-Zag, Zig-Zag w/Retracements, and Price Labels. </li> <li><strong>Rabbitt Q-Rank</strong> - See the RabbittAnalytics.com website for more info.</li> <li><strong>Price-By-Volume</strong> - its value depends on the starting date of the chart on which it appears.</li> <li><strong>Renko, Kagi and 3-Line-Break Charts</strong> - the scan engine only works with bar, candlestick and P&amp;F data<br /></li> <li><strong>Ichimoku Charts</strong> - maybe some day</li> </ul> 2009-01-27T10:35:31-08:00 chip engine force indicators overlays scan support trix 29738 2963 20498 false true false true 0 StockCharts Support 209470 2009-12-20T04:25:24-08:00 <h4><a name="drawing_a_trend_line"></a>To draw a trend line please follow the steps below:<br /></h4> <p><img class="medialeft" src="http://stockcharts.com/school/data/media/support/images/chartnotes/chartnotetrendline.gif" border="0" alt="Trendline" title="Trendline" /></p> <ol> <li class="level1"> <div class="li">Select the <strong>Trend Line Tool</strong> at the top of the screen. <img class="media" src="http://stockcharts.com/school/data/media/support/images/chartnotes/btn_line_tool_000.gif" border="0" alt="Line Tool" title="Line Tool" /> (See <a href="http://support.stockcharts.com/forums/30077/entries/21292#the_drawing_toolbar">Line</a>, <a href="http://support.stockcharts.com/forums/30077/entries/21292#the_drawing_toolbar">Horizontal</a>, or <a href="http://support.stockcharts.com/forums/30077/entries/21292#the_drawing_toolbar">Vertical</a> tool)</div> </li> <li class="level1"> <div class="li">Click and drag your mouse from the beginning to the end of the line.</div> </li> <li class="level1"> <div class="li">To change the line position, click the yellow squares ("handles") at either end.</div> </li> <li class="level1"> <div class="li">To shift the line's position without changing the angle, click on the center of the line.</div> </li> </ol> <p>To learn more about the ChartNotes annotation tool please refer to our <a href="../../30077/entries/21292" target="_blank" title="ChartNotes Annotation Tool">ChartNotes Annotation Tool- User Documentation</a></p> 2009-03-18T16:08:50-07:00 trendline annotation chip chartnotes 29738 2936 27772 false true false true 0 StockCharts Support 209470 2009-03-18T16:08:50-07:00 <p>Like all of our commodity indices, our $GOLD symbol is not technically a gold price at all. It is an index value that corresponds to a theoretical, non-tradable "continuous" contract for gold that uses a weighted average of all the currently open gold contracts. It is provided on an end-of-day basis so that users can compare gold's mid- to long-term performance and trends to other markets. It should not be used to make trading decisions concerning gold itself.</p> 2009-01-26T15:42:31-08:00 contract average gold price commodity 29738 2751 20380 false true false true 0 StockCharts Support 209470 2009-01-26T15:42:31-08:00 <p>Your account may not be currently set to receive the alerts. To verify, please login and click the "Your Account Settings" link from your member home page. Scroll down to the section titled "John Murphy's Market Message" and verify that it says "Yes" next to "Email Notification". If it says "No", just click the "Edit" button to change your option to "Yes". Please note: It may take up to 24 hours for our system to recognize this change.</p> <p>We have also noticed an increasing number of e-mail clients are using spam blockers that can affect delivery of some e-mail messages. To help ensure delivery of your Market Message Alert, please add the e-mail address, MurphyMarketMessage@stockcharts.com, to your address book and safe sender list.</p> 2009-01-28T14:13:56-08:00 alert market message email spam blocker 29738 2722 20771 false true false true 0 StockCharts Support 209470 2009-01-28T14:13:56-08:00 <p>Yes and No.&nbsp; Because of the vast amounts of data involved, all scanning systems work with datasets that are somewhat older than "real-time."&nbsp; When the market is open, our scan engines are continually updating the final data point for all of the stocks and indexes that they track on a rotating basis. When an Extra member runs a scan based on the "Last Intraday Update", the scan engines will use a final daily data point that is anywhere from 1 to 15 minutes old depending on when the scan is run.</p> 2009-01-27T10:30:11-08:00 scan realtime delay chip real_time scanning intraday updating 29738 2683 20487 false true false true 0 StockCharts Support 209470 2009-01-27T10:30:11-08:00 <p>Overlaid charts are charts that have two different datasets (i.e. a stock or an indicator), plotted on top of each other in the main charting window.</p> <p>To learn about overlaid charts please refer to our easy-to-follow <a href="http://blogs.stockcharts.com/step_by_step/2009/01/creating-an-overlapping-comparison-chart.html" target="_blank" title="Overlaid Charts">Step by Step Tutorial on Creating Overlaid Charts</a>.</p> <p>Please remember that there are limits on the number of datasets that each membership level can add to a single chart:<br /> Free users can see up to 2, Basic members can see up to 4, and Extra members can see up to 6 datasets per chart.</p> 2009-01-27T15:08:55-08:00 overlay overlaid superimpose multiple chip 29738 2652 20597 false true false true 0 StockCharts Support 209470 2009-01-27T15:08:55-08:00 <p>Click on the "Annotate" link below any SharpChart. Once the annotation applet appears and the chart is loaded, you can move your mouse over the price bars and the price data will appear in the lower left corner of the window.</p> <p>If you prefer, you can use the "Change Info Mode" button (at the top on the right) to see the price data in a popup balloon or to see a crosshairs cursor.</p> 2009-01-27T15:08:01-08:00 chart price annotate information crosshairs chip 29738 2566 20595 false true false true 0 StockCharts Support 209470 2009-01-27T15:08:01-08:00 <p>No. Our agreements with the data providers do not allow us to provide raw data to other programs.&nbsp; We can only provide charts of data to others.</p> <p>Web sites like <a href="http://finance.yahoo.com/">Yahoo Finance</a> do provide raw data in CSV format which can be imported by Excel and other programs.&nbsp; For example, click on the "Download to Spreadsheet" link at the bottom of this page: <a href="http://finance.yahoo.com/q/hp?s=IBM">http://finance.yahoo.com/q/hp?s=IBM</a>.</p> 2009-01-26T15:44:11-08:00 export data excel metastock chip spreadsheet csv 29738 2480 20383 false true false true 0 StockCharts Support 209470 2009-01-26T15:44:11-08:00 <p>Be sure to download and read our tutorial document, <a href="http://support.stockcharts.com/forums/30077/entries/21296" title="http://stockcharts.com/support/GettingStartedWithScans.pdf">Getting Started with Scans</a>. It will take you step-by-step through the basics of stock scanning.</p> 2009-01-27T10:25:47-08:00 scan scanning screen screening tutorial chip 29738 2410 20483 false true false true 0 StockCharts Support 209470 2009-01-27T10:25:47-08:00 <p>There are several market breadth indices that we track that are often viewed cumulatively instead of in "raw" form. For example, the NYSE Advance-Decline index ($NYAD) is very "spikey" when charted directly however it forms a smooth curve called the "NYSE Advance-Decline Line" when plotted on a cumulative chart.</p> <p>To create such a chart, select "Cumulative" from the "Type" dropdown below the chart. <a href="http://stockcharts.com/def/servlet/SC.web?c=$NYAD,uu%5Bw,a%5Ddauannay%5Bdc%5D%5Bp%5D%5Bi%5D" title="http://stockcharts.com/def/servlet/SC.web?c=$NYAD,uu%5Bw,a%5Ddauannay%5Bdc%5D%5Bp%5D%5Bi%5D">Example</a></p> 2009-01-27T15:13:12-08:00 cumulative advance-dec line chip 29738 2318 20601 false true false true 0 StockCharts Support 209470 2009-01-27T15:13:12-08:00 <p>You can create a "Ratio" SharpChart where the main charting area contains the ratio of one stock divided by another by entering the first symbol, a colon character, and the second symbol inside the "Enter Ticker" box. For example, "IBM:$SPX" charts the ratio of IBM divided by the S&amp;P 500. Ratio charts are best viewed with the "Line (NAV)" style setting. <a href="http://stockcharts.com/def/servlet/SC.web?c=IBM:$SPX,uu%5Bw,a%5Ddjlanyay%5Bpb20%5D%5Bvc60%5D%5Bi%5D" title="http://stockcharts.com/def/servlet/SC.web?c=IBM:$SPX,uu[w,a]djlanyay[pb20][vc60][i]">Example</a></p> 2009-01-27T15:14:11-08:00 ratio relative strength compare chip divide 29738 2287 20602 false true false true 0 StockCharts Support 209470 2009-01-27T15:14:11-08:00 <p>Yes. Our "ExtraRT" service provides real-time charts for all US and Canadian stocks.&nbsp; Our "Extra" and "Basic" services provides intraday real-time charts for most US symbols with data from the BATS exchange.&nbsp; Our "Free" service provides daily and weekly charts based on that same real-time BATS data.</p> <p>Note that these are not "streaming" charts -you can use your browser's "Refresh" button to update them, or select the "Auto-Refresh" option on the SharpCharts tool.</p> 2009-01-29T15:16:16-08:00 intraday real-time sharpchart tool bats 29738 2253 20977 false true false true 0 StockCharts Support 209470 2010-01-22T11:55:20-08:00 <p>No. We do not have access to that kind of data but we hope to add it at some point in the future. The commodity exchanges charge very high exchange fees.</p> <p>We do provide end-of-day charts of certain commodity indexes.&nbsp; Those charts are based on the non-tradeable "continuous" contract for each commodity.&nbsp; They are designed to help equity traders understand the mid- and long-term directions of various commodities for help with making decisions about trading equities.&nbsp; They are not designed for actual futures trading.</p> 2009-01-26T15:18:50-08:00 commodity contract futures chip 29738 2173 20336 false true false true 0 StockCharts Support 209470 2009-01-26T15:18:50-08:00 <p>No.&nbsp; We do not currently have the capability to notify people whenever a stock hits a certain technical condition.&nbsp; However, members can create and runs scans that can show them which stocks meet certain technical conditions.&nbsp; They just have to run those scans themselves each day to see the results.</p> 2009-01-26T15:27:41-08:00 email alert signals scan 29738 2057 20353 false true false true 0 StockCharts Support 209470 2009-01-26T15:27:41-08:00 <p>Incorrect cookie settings can cause a variety of strange problems including constantly having to re-login to the site.</p> <p>If you suspect that your cookie settings are incorrect, please try using <a href="http://stockcharts.com/help/doku.php?id=support:cookie_test">our Cookie Tester page</a> to determine if there are any problems.</p> <p>We've created several Step-by-Step tutorials that show you exactly what you need to do to configure your browser correctly for our cookies. Here's the link to <a href="http://blogs.stockcharts.com/step_by_step/2009/02/enabling-cookies-in-internet-explorer-7.html"><span class="urlextern">the Internet Explorer tutorial</span></a> and here's the link to <a href="http://blogs.stockcharts.com/step_by_step/2009/02/enabling-cookies-in-firefox-windows.html">the Firefox tutorial</a>.</p> <p>If you have any third-party privacy or security programs installed on your computer, they could also be blocking our cookies. Please make sure that all of those programs are configured to allow both "Session" and "Permanent" cookies from "stockcharts.com".</p> <p>One final thing: Make sure that your computer's date is set correctly, otherwise our browser cookies may be deleted prematurely.</p> 2009-01-29T13:24:40-08:00 cookie browser setting chip 29738 2048 20949 false true false true 0 StockCharts Support 209470 2009-01-29T13:24:40-08:00 <p>In SharpCharts, we offer the "Price" indicator that lets you add another dataset to your charts. Simply add a "Price" indicator to your chart and set its parameter field equal to the ratio of your chart's main ticker symbol and the other ticker you want to compare it to.</p> <p>For example, to create a Price Relative plot comparing IBM to the S&amp;P 500, just create an IBM chart and add the Price Indicator to it with the parameter "IBM:$SPX".</p> <p>By using the Price indicator instead of the old Price Relative one, you gain a lot more flexibility including the ability to overlay another indicator on top of it, the ability to plot it behind your main chart, and the ability to add ratios for unrelated ticker symbols.</p> <p>Note: Whenever you change the main ticker symbol for a chart, we automatically change any ratio symbols for the chart that contain that same symbol.</p> 2009-01-27T15:27:01-08:00 indicator chart price 29738 2048 20613 false true false true 0 StockCharts Support 209470 2009-01-27T15:27:01-08:00 <p>The Record High Percent Index is a market breadth indicator created by dividing the number of 52-week highs for a given market by the sum of the number of new highs and the number of new lows.</p> <p align="center">Record High Percent = New Highs / (New Highs + New Lows)</p> <p>The values range between 0.0 and 1.0. A value of 0.0 means that there were no new highs on that day. A value of 1.0 means that there were no new lows on that day. A value of 0.5 means that the number of new highs and new lows were equal.</p> <p>StockCharts.com computes and publishes three versions of the Record High Percent Index - one for the NYSE ($RHNYA), one for the Nasdaq ($RHCOMPQ), and one for the American Stock Exchange ($RHXAX).</p> <p>More information on the Record High Percent Index is available in <a href="http://stockcharts.com/commentary/archives/cww20031101h.html" title="http://stockcharts.com/commentary/archives/cww20031101h.html">this ChartWatchers article</a>.</p> 2009-01-26T15:48:42-08:00 rhnya chip record_high_percent market_indicator 29738 1970 20393 false true false true 0 StockCharts Support 209470 2009-01-26T15:48:42-08:00 <p>We can create charts using daily price data going back to 1990 for most stocks and mutual funds. We can create charts for the major indexes going all the way back to 1980.</p> <p>Basic members can examine daily price data in table form going back two months.&nbsp; Basic members can create intraday charts for the last 5 days.</p> <p>Extra members can examine daily data in table form going back two years.&nbsp; Extra members can create 1-, 5- and 15-minute charts going back 20 days, 10-, 30- minute charts going back 40 days, and 60-minute charts going back to mid-2001.</p> 2009-01-29T15:20:47-08:00 chip data historical intraday long-term 29738 1955 20984 false true false true 0 StockCharts Support 209470 2010-03-02T16:43:38-08:00 <p>No. We are investigating the best way to present options info on our charts but we have no concrete plans to add that feature anytime soon.</p> 2009-01-26T15:48:13-08:00 options chart charting 29738 1941 20392 false true false true 0 StockCharts Support 209470 2009-01-26T15:48:13-08:00 <p>In addition to our <a href="http://support.stockcharts.com/forums/30077/entries/21296" title="http://stockcharts.com/support/GettingStartedWithScans.pdf">online tutorial</a>, <a href="http://stockcharts.com/support/ScanHOF.html" title="http://stockcharts.com/support/ScanHOF.html">our Scan Hall of Fame</a>, and various scanning articles in <a href="http://blogs.stockcharts.com/chartwatchers/">our newsletter</a>, you may be able to get help from the good folks on <a href="http://www.investorshub.com/boards/board.asp?board_id=1277" title="http://www.investorshub.com/boards/board.asp?board_id=1277">StockCharts.com Support Forum</a> on InvestorsHub.com.</p> 2009-01-27T10:36:43-08:00 scan writing learn help tutorial newsletter scanning hall 29738 1834 20500 false true false true 0 StockCharts Support 209470 2009-01-27T10:36:43-08:00