2009-01-27T10:50:45-08:00 refund pay subscribe subscription free trial upgrade order 31090 1047 20511 false true false true 24777 1 2009-01-27T10:50:45-08:00 StockCharts Support 209470 Refund Policy 2009-04-18T11:33:37-07:00 <p><strong>We do not provide refunds for our charting service memberships under any circumstances.&nbsp; </strong></p> <p>Before someone can sign up for our service or renew an existing membership, they must check a checkbox acknowledging that they understand that their order is "NON-REFUNDABLE UNDER ANY CIRCUMSTANCES".</p> <p>The only exception to this policy is for people who are signing up for our Fully-Refundable Trial Subscription.&nbsp; <a href="http://support.stockcharts.com/forums/31090/entries/21837">Click here</a> for more information.&nbsp; All other subscription payments are non-refundable including all ExtraRT payments, multi-month subscriptions, and Upgrade orders.</p> <p>&nbsp;</p> <p>Reasons for this policy:</p> <ol> <li>For members that sign up for our "ExtraRT!" service and complete the exchange agreements, we have to pay the stock exchanges up front for each members' use of our site.&nbsp; The payment that we make to the exchanges is non-refundable, thus we cannot provide a refund option to "ExtraRT!" subscribers.</li> <li>An unfortunate reality of our business is that people try to rip off our charts all the time.&nbsp; Because we are a service and because our charts are only "valuable" for a very short period of time, we cannot "recover" our charts from someone who steals them.&nbsp; Any refund policy that we create would be subjected to abuse and fraud by a significant number of people and we would have no way to stop that abuse - short of re-establishing a "no refund" policy.<br /></li> </ol> <p><strong>We do not provide refunds for our charting service memberships under any circumstances.&nbsp; </strong></p> <p>Before someone can sign up for our service or renew an existing membership, they must check a checkbox acknowledging that they understand that their order is "NON-REFUNDABLE UNDER ANY CIRCUMSTANCES".</p> <p>The only exception to this policy is for people who are signing up for our Fully-Refundable Trial Subscription.&nbsp; <a href="http://support.stockcharts.com/forums/31090/entries/21837">Click here</a> for more information.&nbsp; All other subscription payments are non-refundable including all ExtraRT payments, multi-month subscriptions, and Upgrade orders.</p> <p>&nbsp;</p> <p>Reasons for this policy:</p> <ol> <li>For members that sign up for our "ExtraRT!" service and complete the exchange agreements, we have to pay the stock exchanges up front for each members' use of our site.&nbsp; The payment that we make to the exchanges is non-refundable, thus we cannot provide a refund option to "ExtraRT!" subscribers.</li> <li>An unfortunate reality of our business is that people try to rip off our charts all the time.&nbsp; Because we are a service and because our charts are only "valuable" for a very short period of time, we cannot "recover" our charts from someone who steals them.&nbsp; Any refund policy that we create would be subjected to abuse and fraud by a significant number of people and we would have no way to stop that abuse - short of re-establishing a "no refund" policy.<br /></li> </ol> 2009-01-27T10:50:45-08:00 20511 31090 24777 2009-04-18T11:33:37-07:00 209470