Simplified Version: StockCharts.com will never share your personal information with advertisers or spammers, period.
StockCharts.com, Inc. has created this privacy statement in order to demonstrate our commitment to our users' privacy. The following discloses the information gathering and dissemination practices for www.StockCharts.com including the following:
What personally identifiable information StockCharts.com collects.
What personally identifiable information third parties collect through this web site.
What organization collects the information.
How StockCharts.com uses the information.
With whom StockCharts.com may share user information.
What choices are available to users regarding collection, use and distribution of the information.
What type of security procedures are in place to protect the loss, misuse or alteration of information under StockCharts.com's control.
How users can correct any inaccuracies in the information.
If you have any questions or concerns regarding this privacy statement, please send them to firstname.lastname@example.org.
What personally identifiable information StockCharts.com collects
StockCharts.com, Inc. is the sole owner of the information collected on StockCharts.com. StockCharts.com, Inc. collects information from our users at several different points on our web site.
In order to access the membership areas of this web site, a user must first complete a registration form. During registration a user is required to give contact information including name and email address. We use this information to ensure account security and uniqueness and to contact a user in case a problem occurs. In addition, registered users must provide payment information (such as credit card number and expiration date). This information is used for billing purposes only. If we have trouble processing an order, the information is used to contact the user.
How StockCharts.com uses the information
A profile is stored information that is kept on individual users that details their viewing preferences and is then used for marketing purposes. StockCharts.com does not use stored user settings for marketing purposes. User settings (default chart settings, favorite lists, etc.) are kept solely for the purpose of customizing our paying users' visits. We do not share your profile with other third parties.
A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once you close your browser, the cookie simply terminates. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Persistent cookies can be removed by following your browser's help file directions.
We use a persistent cookie to ensure that you only see our newsletter popup message once.
We use a session cookie to control access to our membership areas.
If you are a paid member and you have checked the "Log Me In Automatically" box on our home page, we store your user ID and password in persistent cookies so that you do not need to re-enter that information each time you visit the site.
We use a persistent cookie (among other things) to ensure that our public list voting feature is not abused.
Third Party Advertisers
Like most web sites, we use web server log files. Records in our log files include internet protocol (IP) addresses, browser types, internet service providers (ISP's), referring pages, exit pages, platform types, and date/time stamps. We use web server log files to administer the site, to provide broad traffic information for site planning purposes, and to ensure that our terms of service agreement is being adhered to. IP addresses are not tied to personally identifiable information in our web server log files.
Communications for StockCharts.com
We send all new members a welcoming email to verify their email address and password. Paying members will also receive a reminder email when their account is about to expire. Members who choose our monthly auto-renew feature will also receive an email message if their credit card is about to expire. We also send a final message to expired members just before their account is permanently erased. Users cannot opt-out of this type of messages, though they can deactivate their account.
If a user wishes to subscribe to our newsletter, we ask for their email address. Out of respect for our users' privacy, we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections. We use a third-party service provider to distribute our newsletter. For more information, see the "Service Providers" section below.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is interrupted for a prolonged period we might send all users an email message. Users cannot opt-out of this type of messages, though they can deactivate their account.
In response to a user's direct inquiry, we will send email providing assistance with their account or their use of the web site.
With whom StockCharts.com may share user information
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site.
Model disclosure: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
We may share broadly aggregated demographic information with our partners and advertisers. An example of this kind of information is the number of pages served each day, week, or month. This information is not linked to personally identifiable information in any way.
Third Party Intermediaries
We use a credit card processing company to bill users for goods and services and an outside shipping company to ship orders. These companies do not retain, share, store, or use personally identifiable information for any secondary purpose.
In the event StockCharts.com, Inc. goes through a business transition, such as a merger, an acquisition or a buy out, users' personal information will, in most instances, be part of the assets transferred. Personally identifiable information will be used in accordance with this privacy statement. For more information see our Notification of Changes section.
Newsletter subscribers who no longer wish to receive our newsletter mailings may opt-out by completing the form on this page or by replying to the mailing with the word "CANCEL" in the subject line. They can also opt-out by contacting email@example.com.
Paying members who no longer wish to receive optional mailings from us can opt-out using the form under the "Your Account" link on the Members home page. They can also opt-out by contacting firstname.lastname@example.org.
This web site contains links to other sites. Please be aware that we, StockCharts.com Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that they visit. This privacy statement applies solely to information collected by this web site.
Several of our partner sites use our charting capabilities. Those sites may contain messages saying "Copyright StockCharts.com" or "Powered By StockCharts.com". Even if those messages are present, we do not control the privacy practices of those web sites.
From time-to-time, this site requests additional demographic information from users via on-line surveys. Participation in such surveys is completely voluntary and the user has a choice whether or not to disclose any additional information. Survey information will be used for the purpose of monitoring or improving the use and satisfaction of this site. Though we may use an intermediary to conduct these surveys, they may not use any personally identifiable information for any secondary purposes.
This site contains links that allow users to send information to others via email messages. StockCharts.com does not store or use any email addresses entered into our "tell-a-friend" style links.
StockCharts.com allows paying members to share annotated charts and commentary with the rest of the Internet via our Public Chart List feature. Use of the Public Chart List feature is considered to be voluntary disclosure of personal information by you.
Our Public Chart List feature optionally allows Internet users to contact you via email by filling out a web-based form. Even if you enable this feature, your email address never appears on our web site. Your email address will only be provided to other Internet users if you respond directly to their messages.
StockCharts.com takes every precaution to protect our users' private information. When users submit sensitive information via the web site, their information is protected both online and off-line.
When our order form asks users to enter sensitive information (such as credit card information), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the "lock" icon on the bottom of the browser window becomes locked indicating that a secure, encrypted connection has been established with our web site. We use VeriSign to ensure that our encrypted links are as secure as possible.
Technical safeguards (including, but not limited to, dedicated firewall computers) are in place to minimize as much as possible the disclosure of sensitive and private user information.
Updating Personal Information
We provide a way for users to update their personally identifiable information on our web site. Newsletter subscribers can change their email address on this page. Paying members can update their information using the "Your Account" link on the members home page. Alternately, users can send email to email@example.com.
Notification of Changes
If we decide to start using users' personally identifiable information in a manner different from that stated at the time of collection, we will notify users via email and/or by posting a notice on our web site for 30 days.
11241 Willows Road, Suite 320
Redmond, WA 98052