StockCharts Support March 8, 2009 •
We want to help you use StockCharts.com successfully!
The StockCharts Support Team is committed to helping people get the most out of StockCharts.com. It's a big goal, but we're trying our hardest to meet it. Who are we? Cole, Eldon, Jack, Kim, Talia and Waverly - and we're working from 9am to 7pm (Eastern) every day trying to get you the answers you need. In addition, the StockCharts Answer Network (s.c.a.n.) is available 24/7 to help.
Start by Searching Our Website for Answers
If you didn't find your answer by using the search box, try reviewing these online resources. They can usually answer your question faster than we can.
- Getting Started -
We've created a couple of tutorials for people that are just starting out with StockCharts.com. Start by watching the video "Getting Started with StockCharts.com" that will show you how to set up your account.
- Our Videos -
We have lots of videos explaining how to use the various tools on our website. Click here to see our collection.
- Our FAQs -
We get lots of questions here and we've compiled the most common into a big searchable list for you to review. There's a very good chance we've seen your issue before and we've already written an article about it. Click on the "FAQs" link on the right side of this page to get started. (We've also placed some of the most helpful FAQs at the bottom of this page.)
- Our Docs -
Yes, we have user manuals even though we are a website. You can find them by clicking the "Documentation" link on the right.
- Our Policies -
While we often will bend over backwards to help, sometimes people ask us about things that we are simply unable to provide. A list of those things is in our "Policies" area along with explanations about why each policy exists. Click on the "Policies" link on the right side of this page to review those items.
- Signing Up for our Service -
You can learn all about our paid membership services on this page. Here's a page with our Service Comparison matrix along with our complete pricing matrix. Finally, here's a page with details about our free trial membership offer.
- "ChartWatchers," Our Free Newsletter -
You can read the blog or sign up for the email version at the bottom of our home page. Either way, you'll stay on top of all the key technical developments in the market and on our website. Vital stuff.
- Our Blogs -
Interesting charts, help with scans, easy-to-follow tutorials, newsletter previews, presidential reasoning - all that and more is available on our blogs - click here to see a listing of the latest posts. Be sure to subscribe to all blogs (or just the ones you like).
- The StockCharts Answer Network (s.c.a.n.) -
s.c.a.n. is an independent website where you can get answers to StockCharts questions from other users. You can also review past answers and earn rewards for helping others. You can learn about using s.c.a.n. here. Click here to start using s.c.a.n.
Sending Us a Support Request
If you've searched and searched and you just can't find what you need, please let us know. We're here to help. To get started: