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StockCharts Support March 08, 2009 • Announcements
We want to help you use StockCharts.com successfully!
The StockCharts Support Team is committed to helping people get the most out of StockCharts.com. It's a big goal, but we're trying our hardest to meet it. Who are we? Cole, Eldon, Jack, Kim, Talia and Waverly - and we're working from 9am to 7pm (Eastern) every day trying to get you the answers you need. In addition, the StockCharts Answer Network (s.c.a.n.) is available 24/7 to help.
Start by Searching Our Website for Answers
Helpful Resources
If you didn't find your answer by using the search box, try reviewing these online resources. They can usually answer your question faster than we can.
- Getting Started -
We've created a couple of tutorials for people that are just starting out with StockCharts.com. Start by watching the video "Getting Started with StockCharts.com" that will show you how to set up your account. You can also read our Newcomer's Guide as well as our Step-by-Step tutorial on how to create your first chart. - Our FAQs -
We get lots of questions here and we've compiled the most common into a big searchable list for you to review. There's a very good chance we've seen your issue before and we've already written an article about it. Click on the "FAQs" link on the right side of this page to get started. (We've also placed some of the most helpful FAQs at the bottom of this page.) - Our Docs -
Yes, we have user manuals even though we are a website. You can find them by clicking the "Documentation" link on the right. - Our Policies -
While we often will bend over backwards to help, sometimes people ask us about things that we are simply unable to provide. A list of those things is in our "Policies" area along with explanations about why each policy exists. Click on the "Policies" link on the right side of this page to review those items. - Signing Up for our Service -
You can learn all about our paid membership services on this page. Here's a page with our Service Comparison matrix along with our complete pricing grid. Finally, here's a page with details about our free trial membership offer. - "ChartWatchers," Our Free Newsletter -
You can read the blog or sign up for the email version at the bottom of our home page. Either way, you'll stay on top of all the key technical developments in the market and on our website. Vital stuff. - Our Blogs -
Interesting charts, help with scans, easy-to-follow tutorials, newsletter previews, presidential reasoning - all that and more is available on our blogs - click here to see a listing of the latest posts. Be sure to subscribe to all blogs (or just the ones you like). - The StockCharts Answer Network (s.c.a.n.) -
s.c.a.n. is an independent website where you can get answers to StockCharts questions from other users. You can also review past answers and earn rewards for helping others. Click here to start using s.c.a.n.
Sending Us a Support Request
If you've searched and searched and you just can't find what you need, please let us know. We're here to help. To get started:
| Click here to send us a question or problem report |
StockCharts Support March 08, 2009 • Announcements
Here are some of the very common questions that we see day after day. Please help us help you by reading these questions before sending in a support request. Thanks!
Do you provide free real-time charts?
Yes. We provide free real-time charts to all of our users but only for US stocks. The free real-time data is provided by the BATS exchange. We currently are only able to provide delayed data for non-US stocks unless you sign-up for our "ExtraRT" service which includes the exchange fees and agreements necessary for us to provide you with non-delayed data. When the markets are open, bars highlighted in yellow are based on either free real-time data (in the case of US stocks) or delayed data. Bars highlighted in green are based on official real-time data from the main stock exchanges (ExtraRT).
Where can I find a list of all the market, breadth and sector indexes that you provide?
All of our index ticker symbols start with "$". We currently track over 900 different indexes in our database. Here is the list of all the indexes we provide.
I'm having trouble with your site. What should I try first?
The following steps usually fix many of the technical problems that we hear about from our users:
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Make sure that you have enabled support for cookies from our site. [Directions for Internet Explorer, Firefox] You can use our Cookie Tester page to verify your settings.
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If you have any Internet or Privacy Filters installed, make sure that you have added "stockcharts.com" to the "Allowed Sites" lists for those programs.
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Make sure that you have configured any pop-up ad blocking software so that it allows pop-ups from "stockcharts.com".
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Clear your browser's temporary file cache completely. [Directions]
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Restart your computer.
A whole host of problems can be solved by following those steps. If that doesn't fix your problem try search our FAQ area using the Search box on the right.
Do you provide charts of commodities or futures?
Yes! But only for end-of-day data. We hope to add intraday futures data to our site at some point in the future.
Our futures contracts all start with the "^" character. For a complete list of the contracts we track, please click on this link.
In addition to end-of-day data for CME and ICE-based futures contracts, we also track the spot prices of major commodities in our commodity-based indexes like $GOLD, $SILVER, $USD, and $WTIC. For a complete list of those indexes, please click on this link.
Which stock markets do you cover?
We provide charts for all US stocks that trade on the New York Stock Exchange, the American Stock Exchange, and the Nasdaq National Market. We cover most of the stocks on the Nasdaq Small Cap and OTC exchanges. We cover all of the major US Mutual Funds. We cover Canadian stocks on the TSX and TSX/Venture exchanges. We do not have data for Canadian Mutual Funds at this time.
You don't have the stock/index/fund that I'm looking for. Can you add it?
Probably. We track over 33,000 different ticker symbols and we add up to 200 new ones every day. If you need to see a chart for a stock or fund that we don't have, use our Symbol Request form to let us know.
Still have questions? Click here to see all of our FAQs.