====== Frequently Asked Questions ====== ===== New Visitor Questions ===== * [[:faqs:what_does_stockcharts.com_do|What is StockCharts.com?]] * [[:faqs:i_m_new_to_stockcharts.com._where_should_i_start|I'm new to StockCharts.com. Where should I start?]] * [[:faqs:why_should_i_subscribe_to_stockcharts.com|Why should I subscribe to StockCharts.com?]] * [[:faqs:do_you_offer_a_free_trial]] * [[:faqs:how_much_does_your_service_cost]] * [[:faqs:do_you_have_a_mobile_app]] ===== Troubleshooting Common Technical Issues ===== * [[:faqs:i_m_having_trouble_using_your_website._what_should_i_do|I'm having trouble using your site. What should I do?]] * [[:faqs:is_my_popup_blocking_software_interfering_with_things|Will my popup-blocking software affect my use of StockCharts.com?]] * [[:faqs:how_do_i_hide_the_notification_banner_that_appears_above_the_chart|How do I hide the notification banner that appears above the chart?]] ===== Questions about the Data behind our Charts ===== * [[:faqs:why_is_the_data_on_your_site_different_from_the_data_on_some_other_website|Why is the data on your site different from the data on some other website?]] * [[:faqs:how_do_your_bats_real-time_charts_work|How do your BATS real-time charts work?]] * [[:faqs:why_is_your_gold_price_different_from_other_sources|Why is your Gold price different from other sources?]] * [[:faqs:do_you_provide_charts_for_commodities_or_futures_contracts|Do you provide charts of commodities or futures contracts?]] * [[:faqs:do_you_provide_forex_charts|Do you provide charts of currency pairs?]] * [[:faqs:can_i_export_your_data_into_another_program_like_excel_or_metastock|Can I export your data to another program like Excel or MetaStock?]] * [[:faqs:do_you_provide_streaming_charts|Do you provide "streaming" charts?]] * [[:faqs:how_far_back_does_your_stock_data_go|How far back does your stock data go?]] * [[:faqs:do_you_provide_real-time_charts_for_us_and_canadian_stocks|Do you provide real-time charts for US and Canadian stocks?]] * [[:faqs:do_you_chart_options_information|Do you chart options information?]] * [[:faqs:how_do_i_learn_about_a_specific_index_or_market_indicator]] * [[:faqs:i_see_a_chart_with_a_bad_data_point._what_do_i_do|I see a chart with a bad data point. What do I do?]] * [[:faqs:do_you_adjust_your_price_data_for_stock_splits,_dividends,_or distributions?|Do you adjust your price data for stock splits, dividends, and distributions?]] * [[:faqs:how_is_percent_change_calulated|How is percent change calculated?]] ===== Questions about Information on our Charts ===== * [[:faqs:why_is_the_last_bar_on_my_chart_highlighted_in_a_different_color|Why is the last bar on my chart highlighted in a different color?]] * [[:faqs:what_does_a_solid_black_or_hollow_red_candlestick_mean|What does a solid black or hollow red CandleStick mean?]] * [[:faqs:what_is_the_blue_dashed_line_I_see_on_intraday_charts|What is the blue dashed line I see on intraday charts?]] * [[:faqs:why_arent_my_volume_based_indicators_updating|Why aren't my volume-based indicators updating?]] * [[:faqs:what_are_price_labels_and_how_can_I_use_them|What are price labels and how can I use them?]] ===== Questions about Membership Features and Subscribing ===== * [[:faqs:why_would_i_want_to_pay_for_a_real-time_data_plan_when_you_offer_free_real-time_charts|Why would I want to pay for a real-time data plan when you offer free real-time charts?]] * [[:faqs:do_you_provide_phone_support|Do you provide phone support?]] * [[:faqs:do_you_offer_a_referral_program|Do you offer a referral program?]] ===== Questions about Creating Charts ===== * [[:faqs:how_do_i_create_a_chart_of_the_cumulative_advance-decline_line|How do I create a chart of the cumulative Advance-Decline Line?]] * [[:faqs:how_do_i_invert_the_vertical_scale_on_my_chart|How do I invert the vertical scale on my chart?]] * [[:faqs:how_do_i_add_vertical_space_for_creating_annotations|How do I add vertical space above a chart for annotations?]] * [[:faqs:how_do_i_shade_the_area_between_bollinger_bands|How do I shade the area between Bollinger Bands?]] * [[:faqs:how_do_i_add_extra_horizontal_space_to_a_stockcharts_chart|How do I add extra horizontal space to a StockCharts chart?]] * [[:faqs:what_indicators_and_overlays_do_you_support|What indicators and overlays do you support?]] * [[:faqs:how_do_i_search_for_a_specific_ticker_symbol|How do I search for a specific ticker symbol?]] * [[:faqs:how_do_i_create_a_full_screen_size_chart|How do I create a full-screen size chart?]] * [[:faqs:how_do_i_create_a_moving_average_of_the_open_high_or_low|How do I create a moving average of the open, high or low?]] * [[:faqs:how_do_i_trin_and_trinq_as_an_indicator|How do I use TRIN and TRINQ as an indicator?]] * [[:faqs:how_do_i_add_an_overlay_to_an_indicator|How do I add an overlay to an indicator?]] ===== Questions about ChartNotes ===== * [[:faqs:how_do_i_add_comments_to_a_chart|How do I add comments to a chart?]] * [[:faqs:how_do_i_delete_a_single_annotation|How do I delete a single annotation?]] * [[:faqs:how_do_i_draw_a_trendline_on_a_chart|How do I draw a trendline on a chart?]] ===== Questions about ChartLists ===== * [[:faqs:how_do_i_apply_a_ChartStyle_to_one_of_my_ChartLists|How do I apply a ChartStyle to one of my ChartLists?]] * [[:faqs:how_do_i_rearrange_the_charts_in_my_ChartLists|How do I rearrange the charts in my ChartList?]] * [[:faqs:how_do_i_share_a_ChartList_with_another_member|How do I share a ChartList with another member?]] * [[:faqs:how_do_i_change_my_chartlist_of_sharpcharts_to_P&F_charts|How do I change my ChartList of SharpCharts to P&F charts?]] * [[:faqs:how_do_i_move_or_copy_a_chart_from_one_chartlist_to_another|How do I move or copy a chart from one ChartList to another?]] * [[:faqs:how_do_i_search_for_a_chart_in_my_chartlists|How do I search for a chart in my ChartLists?]] ===== Questions about My Account ===== * [[:faqs:how_do_i_change_my_password|How do I change my password?]] * [[:faqs:how_do_i_view_an_invoice|How do I view an invoice?]] * [[:faqs:how_do_i_update_my_credit_card_number_or_expiration_date|How do I update my credit card number or expiration date?]] * [[:faqs:what_is_the_cvv_code|What is the CVV code?]] * [[:faqs:what_is_this_additional_charge_on_my_credit_card|What is this additional charge on my credit card?]] ===== Questions about Scanning ===== * [[:faqs:do_you_provide_real-time_stock_scanning|Do you provide real-time stock scanning?]] * [[:faqs:how_do_i_create_a_scan_based_on_weekly_data|How do I create a scan based on weekly or monthly data?]] * [[:faqs:what_data_periods_are_supported_by_the_scan_engine|What data periods are supported by the scan engine?]] * [[:faqs:how_do_i_create_a_scan_that_only_looks_at_stocks_in_my_ChartList|How do I create a scan that only looks at stocks in my ChartList?]] * [[:faqs:how_do_i_save_my_scan_results]|How do I save my scan results?]] * [[:faqs:how_can_i_quickly_delete_saved_scans_from_my_account|How can I quickly delete saved scans from my account?]] ===== Questions about Alerts ===== * [[:faqs:how_do_i_create_a_price_alert_for_a_single_stock|How do I create a price alert for a single stock?]] ===== Questions about Working with Saved Charts ===== * [[:faqs:How_do_i_change_the_settings_for_all_the_charts_in_a_ChartList|How do I change the settings for all the charts in a ChartList?]] * [[:faqs:how_do_i_delete_a_saved_chart_from_one_of_my_chartlists|How do I delete a saved chart from one of my ChartLists?]] * [[:faqs:how_do_i_bookmark_a_chart|How do I bookmark a chart?]] ---- **Next Up ยป** [[:trouble]]