Customer Support Resources

We believe that Customer Support works best when it is viewed as a partnership between friends. We love helping you use our website, but we do ask that you do whatever research you can before contacting support. Below is a list of resources that can help you get the most out of StockCharts.com before contacting our support team. Please review this information thoroughly for the fastest answers to your questions.

We have a huge variety of online resources to help anyone better understand how to use our website, as well as how to use technical analysis to make better investing decisions. In addition to the Documentation articles in this Support area, we also have:

• Our Frequently Asked Support Questions - Chances are, someone else has already asked about your issue.
• ChartSchool - Our huge collection of articles on technical analysis. Think of it as the “Illustrated Encyclopedia of Technical Analysis.”
• Instructional Videos - A series of educational video featurettes, including the popular “Getting Started with StockCharts.com” instructional video that everyone needs to watch.
• Instructional Blog Articles - Between “Mailbag”, “Step-by-Step” and “Don't Ignore This Chart”, we've got you covered.
• The StockCharts Answer Network (s.c.a.n.) - Our User-to-User online forum. Who better to help you than another StockCharts user?

We provide Customer Support to our users via online educational resources and email messages.
We are not able to provide phone support.

If you have a question about using our website, you can submit it to our support staff using our Support Request Form.

Our Support Staff is a limited resource. While our dedicated support team works to respond to all messages as quickly as possible, they can only do so much.

Our Support Staff has the following limitations:

• We will try to respond to all support requests within one business day (typically much sooner) but cannot respond instantly.
• We cannot provide investment advice.
• We can only provide limited support for computer configuration problems.

Users are expected to help our support staff in the following ways:

• Send messages that are clear, polite and respectful.
• Research problems using the self-help resources on our site before sending in a support request.
• Have patience when waiting for responses.
• Clearly explain what the problem is, what steps we can take to re-create the problem, what appears on the screen and how big an impact the problem creates.
• Make sure that emails from support@stockcharts.com are not blocked or filtered as “junk.”
• Do not send messages that are disrespectful, profane or deliberately antagonistic; we will not respond to these messages.

Most customer support requests will be responded to within 24 hours (often much sooner). If there is a site-wide problem that generates a large volume of requests, we may choose to respond via our Twitter feed, instead of individually.

As a website operator, we are limited in the kind of technical problems that we can troubleshoot and provide help with. In general, we are only able to provide support concerning the use of the tools on our website. We are not able to provide direct help for problems that are specific to an individual computer's configuration or Internet connection, although we may be able to provide general guidance on how to narrow down such problems.

Additionally, we are unable to provide financial advice, chart interpretations or indicator recommendations. We are not financial advisers or counselors.

While the vast majority of our customers abide by our policies above, people that consistently violate those policies may be banned from receiving Customer Support replies in the future.

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