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account:cancelling [2019/07/01 21:26] 127.0.0.1 external edit |
account:cancelling [2022/07/21 23:38] betseyp |
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To disable this feature and cancel your membership, follow these steps: | To disable this feature and cancel your membership, follow these steps: | ||
- | 1. Go to the "Your Account" page and click the "Cancel Your Account" button at the bottom of the page: | + | 1. Go to the "Your Account" page and click the "Cancel Account" button at the bottom of the "Membership Details" section: |
{{:account:cancelling:cancelaccount01.png}} | {{:account:cancelling:cancelaccount01.png}} | ||
- | 2. Click the green "Submit" button to confirm that you would like to cancel your account: | + | 2. Click the red "Confirm Cancel" button to confirm that you would like to cancel your account: |
{{:account:cancelling:cancelaccount02.png}} | {{:account:cancelling:cancelaccount02.png}} | ||
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Note that you will not be eligible for a refund of the unused portion of the billing cycle, nor any data plan fees. Annual members may be eligible for refunds on full unused months upon cancellation. Please see our [[:policies:refund_policy|Refund Policy]] for more details. | Note that you will not be eligible for a refund of the unused portion of the billing cycle, nor any data plan fees. Annual members may be eligible for refunds on full unused months upon cancellation. Please see our [[:policies:refund_policy|Refund Policy]] for more details. | ||
- | If you decide not to cancel, simply click on the "Auto-Renew Preferences" link to the right, choose either Monthly or Annual Renewal, and click the "Submit Changes" button to cancel the scheduled cancellation. | + | If you decide not to cancel, simply click on the "Change" link next to Renewal Cycle in the "Membership Details" section, choose either Monthly or Annual Renewal, and click the "Save and Update" button to cancel the scheduled cancellation. |
{{:account:cancelling:cancelaccount04.png}} | {{:account:cancelling:cancelaccount04.png}} | ||