Cancelling Your Account

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account:cancelling [2019/07/01 21:26]
127.0.0.1 external edit
account:cancelling [2022/07/21 23:38] (current)
betseyp
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 To disable this feature and cancel your membership, follow these steps: ​ To disable this feature and cancel your membership, follow these steps: ​
  
-1. Go to the "Your Account"​ page and click the "​Cancel ​Your Account"​ button at the bottom of the page:+1. Go to the "Your Account"​ page and click the "​Cancel Account"​ button at the bottom of the "​Membership Details"​ section:
  
 {{:​account:​cancelling:​cancelaccount01.png}} {{:​account:​cancelling:​cancelaccount01.png}}
  
-2. Click the green "Submit" button to confirm that you would like to cancel your account:+2. Click the red "Confirm Cancel" button to confirm that you would like to cancel your account:
  
 {{:​account:​cancelling:​cancelaccount02.png}} {{:​account:​cancelling:​cancelaccount02.png}}
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 Note that you will not be eligible for a refund of the unused portion of the billing cycle, nor any data plan fees. Annual members may be eligible for refunds on full unused months upon cancellation. Please see our [[:​policies:​refund_policy|Refund Policy]] for more details. Note that you will not be eligible for a refund of the unused portion of the billing cycle, nor any data plan fees. Annual members may be eligible for refunds on full unused months upon cancellation. Please see our [[:​policies:​refund_policy|Refund Policy]] for more details.
  
-If you decide not to cancel, simply click on the "Auto-Renew Preferences" link to the right, choose either Monthly or Annual Renewal, and click the "Submit Changes" button to cancel the scheduled cancellation.+If you decide not to cancel, simply click on the "Change" link next to Renewal Cycle in the "​Membership Details"​ section, choose either Monthly or Annual Renewal, and click the "Save and Update" button to cancel the scheduled cancellation.
  
 {{:​account:​cancelling:​cancelaccount04.png}} {{:​account:​cancelling:​cancelaccount04.png}}