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policies:no_service_level_guarantees [2019/07/01 21:26] (current) |
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| + | ====== No Service Level Guarantees ====== | ||
| + | **We cannot guarantee the availability of our service. There are too many variables that are out of our control for us to make such a guarantee.** | ||
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| + | That said, we will work as hard as possible to ensure that our service is up and running whenever you need it. (We also maintain a [[http://twitter.com/StockCharts|Twitter feed]] where we report service availability issues.) | ||
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| + | If you are making second-by-second trading decisions, we strongly recommend that you have a backup quote service available in case you are unable to contact our site for any reason. | ||
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| + | If a service outage does occur, we may or may not provide some form of compensation to members. Typically, compensation would be in the form of additional subscription time. | ||