Differences

This shows you the differences between two versions of the page.

--- policies:refund_policy [2019/07/01 21:26]
127.0.0.1 external edit
+++ policies:refund_policy [2024/04/17 21:51] (current)
betseyp
@@ Line 1: / Line 1: @@
 ====== Refund Policy ======
-**We do not provide partial month refunds for our charting service memberships under any circumstances.**
+**We do not provide refunds for our charting service memberships.**
-For month-to-month memberships, we do not provide any refunds whatsoever.
+For month-to-month memberships, we are unable to provide any refunds.
-For annual memberships, if you cancel with more than one month left before the expiration date, you may be eligible for a refund of any unused whole months of service. No refund will be issued for the current partially-used month.
+For annual memberships, you can cancel within 14 days and receive a refund for your remaining unused, whole months of service. No refund will be issued for the first, partially used month.
+Finally, we are not able to provide any refunds for annual or month-to-month memberships purchased during one of our Special discounted offers.
 **We do not provide refunds for our data plan subscriptions under any circumstances.**
 This policy exists because we are required to pay exchange fees for new users at the time service is provided. Unfortunately, the fees that we pay to the exchanges are themselves non-refundable, which means we are unable to provide refunds once those fees have been paid.
+**ACP Plug-ins are refundable within the first 10 days.**
+After 10 calendar days, all ACP plug-in purchases are non-refundable.
+**We do not provide refunds for all other Add-Ons.**
+For all paid ChartPacks, Exclusive Commentary, and other Add-Ons (including one-time payments or subscriptions), no refunds will be given.