Differences

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--- policies:refund_policy [2023/10/02 21:59]
jayanthi
+++ policies:refund_policy [2024/04/17 21:51]
betseyp
@@ Line 1: / Line 1: @@
 ====== Refund Policy ======
-**We do not provide partial month refunds for our charting service memberships under any circumstances.**
+**We do not provide refunds for our charting service memberships.**
-For month-to-month memberships, we do not provide any refunds whatsoever.
+For month-to-month memberships, we are unable to provide any refunds.
-For annual memberships, if you cancel with more than one month left before the expiration date, you may be eligible for a refund of any unused whole months of service. No refund will be issued for the current partially used month.
+For annual memberships, you can cancel within 14 days and receive a refund for your remaining unused, whole months of service. No refund will be issued for the first, partially used month.
+Finally, we are not able to provide any refunds for annual or month-to-month memberships purchased during one of our Special discounted offers.
 **We do not provide refunds for our data plan subscriptions under any circumstances.**
@@ Line 12: / Line 14: @@
 **ACP Plug-ins are refundable within the first 10 days.**
 After 10 calendar days, all ACP plug-in purchases are non-refundable.
 **We do not provide refunds for all other Add-Ons.**
 For all paid ChartPacks, Exclusive Commentary, and other Add-Ons (including one-time payments or subscriptions), no refunds will be given.