Refund Policy

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policies:refund_policy [2019/07/01 21:26]
127.0.0.1 external edit
policies:refund_policy [2023/10/02 22:00] (current)
jayanthi
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 For month-to-month memberships,​ we do not provide any refunds whatsoever. For month-to-month memberships,​ we do not provide any refunds whatsoever.
  
-For annual memberships,​ if you cancel with more than one month left before the expiration date, you may be eligible for a refund of any unused whole months of service. No refund will be issued for the current partially-used month.+For annual memberships,​ if you cancel with more than one month left before the expiration date, you may be eligible for a refund of any unused whole months of service. No refund will be issued for the current partially used month.
  
 **We do not provide refunds for our data plan subscriptions under any circumstances.** **We do not provide refunds for our data plan subscriptions under any circumstances.**
  
 This policy exists because we are required to pay exchange fees for new users at the time service is provided. Unfortunately,​ the fees that we pay to the exchanges are themselves non-refundable,​ which means we are unable to provide refunds once those fees have been paid. This policy exists because we are required to pay exchange fees for new users at the time service is provided. Unfortunately,​ the fees that we pay to the exchanges are themselves non-refundable,​ which means we are unable to provide refunds once those fees have been paid.
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 +**ACP Plug-ins are refundable within the first 10 days.**
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 +After 10 calendar days, all ACP plug-in purchases are non-refundable. ​
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 +**We do not provide refunds for all other Add-Ons.**
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 +For all paid ChartPacks, Exclusive Commentary, and other Add-Ons (including one-time payments or subscriptions),​ no refunds will be given.
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