Refund Policy

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policies:refund_policy [2019/07/01 21:26] (current)
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 +====== Refund Policy ======
  
 +**We do not provide partial month refunds for our charting service memberships under any circumstances.**
 +
 +For month-to-month memberships,​ we do not provide any refunds whatsoever.
 +
 +For annual memberships,​ if you cancel with more than one month left before the expiration date, you may be eligible for a refund of any unused whole months of service. No refund will be issued for the current partially-used month.
 +
 +**We do not provide refunds for our data plan subscriptions under any circumstances.**
 +
 +This policy exists because we are required to pay exchange fees for new users at the time service is provided. Unfortunately,​ the fees that we pay to the exchanges are themselves non-refundable,​ which means we are unable to provide refunds once those fees have been paid.