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policies:refunds [2019/07/01 21:26] (current)
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|+||====== Refund Policy ======|
|+||**We do not provide refunds for our charting service memberships under any circumstances.**|
|+||Before someone can sign up for our service or renew an existing membership, they must check a checkbox acknowledging that they understand that their order is "NON-REFUNDABLE UNDER ANY CIRCUMSTANCES".|
|+||The only exception to this policy is for new subscribers who are still within the 10-day free trial period that happens at the start of their membership. Cancelling your account within that 10-day trial period will prevent us from charging your credit card. **All other subscription payments are non-refundable.**|