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policies:terms_of_service [2019/07/01 21:26] 127.0.0.1 external edit |
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| You are solely and fully responsible for all usage or activity on your account, including use of the account by any third party authorized by you to use your user ID and password. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your account, at StockCharts.com's sole discretion, and StockCharts.com may refer you to appropriate law enforcement agencies. | You are solely and fully responsible for all usage or activity on your account, including use of the account by any third party authorized by you to use your user ID and password. Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your account, at StockCharts.com's sole discretion, and StockCharts.com may refer you to appropriate law enforcement agencies. | ||
| - | **PAYMENTS AND TERMINATION/CANCELLATION OF SERVICE.** You can always find the current Membership Fees and charges posted in the StockCharts.com [[http://stockcharts.com/sales/pricing.html|Subscription Services]] section of our website. All fees are due in advance. Members can renew their account at any time using our online payment system. | + | **PAYMENTS AND TERMINATION/CANCELLATION OF SERVICE.** You can always find the current Membership Fees and charges posted in the StockCharts.com [[https://stockcharts.com/sales/pricing.html|Subscription Services]] section of our website. All fees are due in advance. Members can renew their account at any time using our online payment system. |
| New members are eligible for a 1-month free trial of our service. If you are not satisfied with our service during that trial period, simply visit the "Your Account" page and click the "Cancel Your Account" button on that page. If you cancel within the 1-month trial period, your credit card will not be charged. Note that if you cancel your membership during the free trial period, you will not be able to sign up for another free trial for one full year from the date of cancellation. You will be able to sign up as a regular paying member during that time. | New members are eligible for a 1-month free trial of our service. If you are not satisfied with our service during that trial period, simply visit the "Your Account" page and click the "Cancel Your Account" button on that page. If you cancel within the 1-month trial period, your credit card will not be charged. Note that if you cancel your membership during the free trial period, you will not be able to sign up for another free trial for one full year from the date of cancellation. You will be able to sign up as a regular paying member during that time. | ||
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| All other members are subject to the following payment terms: Month-to-month members will be automatically renewed each month, for an additional month of service; Month-to-month members are not eligible for refunds; Annual members will be automatically renewed each year, for an additional year of service; Annual members may be eligible for refunds of full unused months upon cancellation; **All Data Plans are billed monthly and all Data Plan fees are non-refundable.** | All other members are subject to the following payment terms: Month-to-month members will be automatically renewed each month, for an additional month of service; Month-to-month members are not eligible for refunds; Annual members will be automatically renewed each year, for an additional year of service; Annual members may be eligible for refunds of full unused months upon cancellation; **All Data Plans are billed monthly and all Data Plan fees are non-refundable.** | ||
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| + | To request a refund for full unused months when canceling an annual membership during the first 14 days of service, please contact our Support Team at support@stockcharts.com. | ||
| You may cancel your membership by disabling the automatic renewal feature on the "[[https://stockcharts.com/youracct|Your Account]]" page at any time. If the automatic renewal feature is turned off as of the expiration date, your account will be suspended on the expiration date. You will still have access to StockCharts.com's free services. Any data stored on StockCharts.com's servers as part of your account may be lost. | You may cancel your membership by disabling the automatic renewal feature on the "[[https://stockcharts.com/youracct|Your Account]]" page at any time. If the automatic renewal feature is turned off as of the expiration date, your account will be suspended on the expiration date. You will still have access to StockCharts.com's free services. Any data stored on StockCharts.com's servers as part of your account may be lost. | ||