Slow performance can happen to everyone from time to time, but it can drive you crazy when it does. Don't worry; it drives us crazy too. We have multiple systems in place to try and maximize the speed of our website and minimize the slowness; however, sometimes the Internet just doesn't cooperate. This article has some basic options you can look into to troubleshoot this issue.
If you are seeing slower-than-normal performance from the StockCharts.com website, there are a couple of things you can do to determine if the problem is on our end, on your end or somewhere in between.
The first thing to do is to determine whether or not you are experiencing similar slow performance on other websites or if it's just at StockCharts. If it is happening around the web, you'll need to look into potentially fixing the issue at your end, as discussed below.
Note: Just because other websites are quick and we are slow doesn't necessarily mean that the problem is on our end. Please try the other troubleshooting steps below to narrow things down further.
If the problem does seem to be limited to StockCharts.com, you can check our Twitter feed to see if other people are reporting problems or if we have sent out any messages about slowness problems. If we are already tweeting about a problem with our site, there's no need to continue troubleshooting on your part; we'll get the issue sorted out in as timely a manner as possible.
This may just be a temporary problem located within the Internet itself. If you haven't made any recent changes to your computer's configuration and the slowness just started today, we suggest waiting for a day to see if things clear up on their own.
If the problem persists for several days or if you have reason to believe there may be a problem with your computer's configuration, then here are some other things you can try:
If those suggestions don't solve the problem, you'll need to contact your ISP for assistance. If you discover the culprit, please let us know so that we can improve our help documentation.