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trouble:slow_website_performance [2019/07/01 21:26] 127.0.0.1 external edit |
trouble:slow_website_performance [2022/05/25 18:17] (current) betseyp [Fixing Issues on Your End] |
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| * Check to make sure that internet security programs like Kaspersky and Norton are not causing the problem. They may be needlessly checking our charts and that can cause slowness. If you use Kaspersky, follow the instructions in our [[http://stockcharts.com/articles/chipanderson/2012/08/attention-kaspersky-internet-security-users.html|article on troubleshooting Kaspersky issues]]. \\ | * Check to make sure that internet security programs like Kaspersky and Norton are not causing the problem. They may be needlessly checking our charts and that can cause slowness. If you use Kaspersky, follow the instructions in our [[http://stockcharts.com/articles/chipanderson/2012/08/attention-kaspersky-internet-security-users.html|article on troubleshooting Kaspersky issues]]. \\ | ||
| * Run an Internet speed test at [[https://speedtest.net|SpeedTest.net]]. For accurate results, be sure to click on the map and select a Seattle-based server before beginning your test.\\ | * Run an Internet speed test at [[https://speedtest.net|SpeedTest.net]]. For accurate results, be sure to click on the map and select a Seattle-based server before beginning your test.\\ | ||
| - | * Consider changing the DNS server settings on your computer so that it points to the free OpenDNS service instead of your ISP's servers. While this does require a little bit of technical knowledge, many people have reported significant improvement in overall internet speed after making this change. For more information, please see our article on [[https://stockcharts.com/articles/chipanderson/2012/04/use-opendns-to-help-avoid-connection-problems.html|Using OpenDNS]]. \\ | + | * Consider changing the DNS server settings on your computer so that it points to the free OpenDNS service instead of your ISP's servers. While this does require a little bit of technical knowledge, many people have reported significant improvement in overall internet speed after making this change. For more information, please see our article on [[:trouble:opendns|Using OpenDNS]]. \\ |
| * Trying using a different web browser like [[https://firefox.com|Firefox]] or [[https://google.com/chrome|Google Chrome]]. If the slowness is due to plugins or a configuration issue with your old browser, switching to a different browser may fix things.\\ | * Trying using a different web browser like [[https://firefox.com|Firefox]] or [[https://google.com/chrome|Google Chrome]]. If the slowness is due to plugins or a configuration issue with your old browser, switching to a different browser may fix things.\\ | ||
| If those suggestions don't solve the problem, you'll need to contact your ISP for assistance. If you discover the culprit, please let us know so that we can improve our help documentation. | If those suggestions don't solve the problem, you'll need to contact your ISP for assistance. If you discover the culprit, please let us know so that we can improve our help documentation. | ||