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+====== Webinars ======
+Webinars are live, online presentations that can be watched from your own computer in any location that has high-speed Internet connectivity.
+Webinars usually contain a video feed, an audio feed, and a Q&A chat area.
+StockCharts.com currently uses the GoToMeeting/GoToWebinar platform from Citrix for hosting webinars.
+===== Registering =====
+There are several kinds of webinars that we provide:
+  * **Free Webinars** - These can be attended by anyone who has a link to the webinar.  That link is usually provided in the same article/email where the webinar is announced.
+  * **Member-Only Webinars** - These are only available to StockCharts.com members.  Again, a link to the webinar is usually provided in the same (member-only) article/email where the webinar is announced.
+  * **Paid Webinars** - You must register ahead of time in order to attend these webinars.  The page that announces the webinar will also contain instructions for registering.  Once you have registered, you will receive the link and password needed for joining the webinar.
+===== Installing and Testing the Webinar Software =====
+Regardless of the kind of webinar you are attending, you will first need to install the GoToMeeting software onto your computer or tablet.  Please follow the three steps below to complete the process:
+**STEP 1: WATCH THE WEBINAR VIDEO**\\
+Watch GoToWebinar.com's [[http://support.citrixonline.com/en_US/webinar/video/G2WV00069|Attendee Quick Start video]] to learn more about using their webinar software.
+**STEP 2: INSTALL AND TEST THE SOFTWARE**\\
+If you are using a computer, visit [[http://support.citrixonline.com/en_US/Webinar/help_files/G2W060001?title=Test+Your+Connection+before+Your+Session|GoToWebinar's Installation and Testing Page]] and follow the instructions for "Joining the test session." As part of that process, you will be prompted to download and install the GoToMeeting software.
+If you are using a tablet, visit your tablet's "App" store and install the free "GoToMeeting" app.
+**STEP 3: LEARN ABOUT THE AUDIO OPTIONS**\\
+There are two ways to hear the audio for the webinar - via the Telephone or via your computer's "Mic & Speakers."  **The telephone call is NOT free.**  We recommend using the "Mic & Speakers" option whenever possible.
+Also, please note that StockCharts.com webinars are "listen-only" webinars.  You will not need a working microphone in order to attend our webinars.
+===== Fixing Audio Problems =====
+If you experience problems with hearing the audio from our webinars, please visit [[http://support.citrixonline.com/en_US/Webinar/help_files/G2W060006?title=Audio+Help|GoToWebinar.com's Audio Problems Page]] for help.
+===== Joining a Live Webinar =====
+You should try to join your webinar 5 to 10 minutes before it is scheduled to start.  That way, if you have any technical problems, you will have time to sort them out.
+To join your webinar, click on the link provided in the webinar announcement (or for paid webinars in your registration email).
+Once you've joined, you will see a "Waiting to Start" window on your screen.  When the webinar begins, that screen will be replaced by the presenter's presentation.
+===== Asking Questions During the Webinar =====
+If you'd like to ask a question during the webinar, use the "Questions" box at the bottom of the GoToMeeting Control Panel.  Please note that presenters may not be able to directly answer all questions during a webinar due to time constraints.
+===== Leaving a Webinar =====
+To exit a webinar, click on the "Close" button at the top of the GoToMeeting Control Panel window.
+===== Webinar Recordings =====
+StockCharts has the ability to record webinars and make them available for viewing later.  Please note that not all webinars can be recorded and unexpected technical issues may interfere with the recording process.
+===== Additional Resources =====
+  * [[http://support.citrixonline.com/webinar|GoToWebinar.com's Help Page]]
+  * [[http://support.citrixonline.com/en_US/Webinar/help_files/G2W060001?title=Test+Your+Connection+before+Your+Session|GoToWebinar.com's Installation and Testing Page]]
+  * [[http://support.citrixonline.com/en_US/Webinar/help_files/G2W060006?title=Audio+Help|GoToWebinar.com's Audio Problems Page]]
+===== Frequently Asked Questions =====
+**Q: Why is the webinar recording appearing blurry?**  \\ A: If the recording appears blurry or fuzzy it means that you need to enable HD. To do that please click "HD" located in the lower right corner of the video so that it turns blue.
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