Differences

This shows you the differences between two versions of the page.

--- commentary:tv [2021/03/04 19:33]
betseyp
+++ commentary:tv [2021/10/22 21:29]
betseyp [Watching Live in StockChartsACP]
@@ Line 14: / Line 14: @@
 {{:commentary:livestreamcontrols.png}}
-==== Changing Screen Size ====
-In the bottom right corner, there is a button that allows you to go to full screen. If you want to increase the size of the player without entering full screen, you can do so by increasing the size of your browser window.
-==== Changing Volume ====
-In the bottom left, there is a speaker icon that allows you to control the sound. Mouse over this icon and then move the slider bar to the right of the icon in order to increase or decrease the volume.
-Clicking on the speaker icon will mute or unmute the sound. If the icon has an "X" on it, that means the speakers are muted.
 ==== Pausing, Rewinding and Rewatching ====
@@ Line 35: / Line 25: @@
 For complete instructions about using the Livestream DVR feature, [[https://help.livestream.com/hc/en-us/articles/218689968-Using-the-DVR?flash_digest=f6bc9d895fb228c81ee1594d3c2e45fa3b91928c|click here]].
-==== Asking Questions During Live Shows ====
+==== Changing Volume ====
-Some of our live shows give you the opportunity to ask questions of the show hosts. If this functionality is available for a show, you can access it from a panel ot the right of the video player, which is used for chatting and polls. To ask questions during a live show, make sure the Questions tab is selected at the top of the panel.
+In the bottom left, there is a speaker icon that allows you to control the sound. Mouse over this icon and then move the slider bar to the right of the icon in order to increase or decrease the volume.
-{{:commentary:livestreamchat.png}}
+Clicking on the speaker icon will mute or unmute the sound. If the icon has an "X" on it, that means the speakers are muted.
-Asking questions or suggesting ticker symbols for commentators to review is as simple as clicking the green "Ask" button at the bottom of the chat window and typing in your question. If you've never asked a question on the show before, you will be prompted to enter your name before you can submit.
+==== Changing Screen Size ====
-Be aware that everyone else watching the broadcast can see your chat questions. Please be respectful and professional with your questions. StockCharts.com moderates each question, so it may take a few moments for your question to appear in the chat window.
+In the bottom right corner, there is a button that allows you to go to full screen. If you want to increase the size of the player without entering full screen, you can do so by increasing the size of your browser window.
 ==== StockCharts TV Schedule ====
@@ Line 52: / Line 42: @@
 **Learn More:** [[https://stockcharts.com/tv/shows/|StockCharts TV's Live Shows]]
+==== Asking Questions During Live Shows ====
+Some of our live shows give you the opportunity to ask questions of the show hosts. If this functionality is available for a show, you can access it from a panel ot the right of the video player, which is used for chatting and polls. To ask questions during a live show, make sure the Questions tab is selected at the top of the panel.
+{{:commentary:livestreamchat.png}}
+Asking questions or suggesting ticker symbols for commentators to review is as simple as clicking the green "Ask" button at the bottom of the chat window and typing in your question. If you've never asked a question on the show before, you will be prompted to enter your name before you can submit.
+Be aware that everyone else watching the broadcast can see your chat questions. Please be respectful and professional with your questions. StockCharts.com moderates each question, so it may take a few moments for your question to appear in the chat window.
 ==== Troubleshooting Problems with the Video Player ====
@@ Line 74: / Line 74: @@
 If you have tried these solutions but are continuing to have issues, please visit the [[https://help.livestream.com/hc/en-us/sections/201923657-Watch|Livestream support site]] for full technical support and help with using the Livestream player.
-==== Watching with the StockCharts TV App ====
+==== Watching Live in StockChartsACP ====
+To watch StockCharts TV from within StockChartsACP, click the TV icon on the Platform Integrations menu at the bottom right of the ACP screen. This opens a drawer at the bottom of the screen with the Livestream player. Click the TV icon a second time to launch a StockCharts TV Panel on the irght which shows the current schedule and upcoming guests.
+For more details on watching StockCharts TV within StockChartsACP, please see our Support Center article on [[:acp#watching_stockcharts_tv_from_stockchartsacp|StockChartsACP]].
+==== Watching Live with the StockCharts TV App ====
 StockCharts has also developed an official StockCharts TV app for iOS and Android devices, which is available for free on the [[https://itunes.apple.com/us/app/stockcharts-tv/id1357807879?mt=8|App Store]] for iOS devices and on [[https://play.google.com/store/apps/details?id=com.stockcharts.scctv|Google Play]] for Android devices. The app runs a simplified version of the Livestream Video Player for viewing StockCharts TV on the go from your mobile device.
@@ Line 83: / Line 90: @@
-===== Accessing the Show Archives =====
+===== Watching StockCharts TV On Demand =====
+While some users watch StockCharts TV live, many prefer to watch our shows on demand at a time that's convenient for them. We offer access to the archives of our shows through YouTube and through our new on demand service at StockChartsTV.com.
+==== Watching On Demand on the StockChartsTV Website ====
+StockChartsTV is our new on demand platform for viewing episodes of your favorite StockCharts TV shows. This is a free service through Vimeo, **completely separate from your StockCharts membership**. To get started, simply go to StockChartsTV.com and click the Register Now button to create your free account.
+**Remember:** This is a separate account from your StockCharts account. Even if you are already a StockCharts subscriber, you will need to create a separate account on the StockChartsTV website to watch on demand content.
+Our StockChartsTV service allows you to watch on many devices. The instructions below are for watching from a web browser on your computer. For help with other devices, see the [[https://stockchartstv.com/help|StockChartsTV help]] from Vimeo.
+=== Finding Shows to Watch ===
+Once you've created an account and logged in, click on Shows in the menu at the top to see episodes organized by show and in specific categories like "Recently Added" or "Continue Watching" (for partially-watched episodes). The "Shows A-Z" category allows you to access playlists for each of our StockChartsTV shows.
+{{:commentary:ondemandshows.png}}
+Once you've found an episode you'd like to watch, you can click on it to start watching immediately, or save the episode to your list for watching later by mousing over the episode and clicking the "Add To My List" icon in the top right corner. Playlists in the "Shows A-Z" category can be saved in the same way. Saved episodes and playlists appear in the "My List" category on the Shows page.
+=== Watching Shows ===
+Once you click on a specific episode, it will be loaded in the StockChartsTV player. Simply mouse over the screen and click the play button in the bottom left corner of the screen to start the video. While the video is playing, this toggles to a pause button. You can move the slider bar at the bottom of the screen in order to go forward and backward within the video.
+{{:commentary:ondemandcontrols.png}}
+To change the volume, click and drag left or right on the bars icon at the bottom right of the screen. This icon can be difficult to see, but it is directly to the left of the gears icon.
+If you are watching on a computer, you can click the icon with four arrows at the bottom right of the screen in order to go to full screen. Click the gears icon to change the video quality.
+**Note:** There may be different configuration icons available at the bottom right, depending on the device used to view StockChartsTV.
+For more detailed instructions on using StockChartsTV on other devices, please see the  [[https://stockchartstv.com/help|StockChartsTV help]] from Vimeo.
+==== Watching Archived Shows on YouTube ====
-We offer a recording of the latest edition of live shows for a limited time. The recording will be made available on the [[https://www.youtube.com/user/stockchartscom|StockCharts.com YouTube channel]] within a few hours of the live show airing.
+We also offer limited archives of our shows on our [[https://www.youtube.com/user/stockchartscom|StockCharts.com YouTube channel]].
 On the StockCharts.com YouTube channel, there are playlists for each of our live shows. Simply click on the video for the show you want to view.